From "one exhibition hall and one phase" to "two exhibition halls and two phases" and then to "one exhibition hall, three phases", behind the continuous renewal of the Canton Fair, service is another keyword that keeps the Canton Fair attractive.
The Canton Fair has innovated the visa service, implementing early visa application, remote visa application, and 24-hour visa application. Exhibition merchants can not only apply for visas at the exhibition venue but also do so upon arrival at the airport, train, ship, or hotel. Banks, ATMs, foreign currency exchange machines, and foreign currency POS machines are scattered throughout the exhibition hall to provide convenient payment services for overseas exhibitors. The variety of catering supplies has been updated. The "Canton Fair Food Street" which was popular among foreign merchants in the previous session continues to make an appearance this session.
In addition, as the host city, Guangzhou has also endeavored to provide efficient and meticulous "Cantonese-style service":
Expanding service for airlines, building a smart port, and coordinating inside and outside the exhibition hall... The Guangzhou Pazhou Hong Kong Cruise Terminal (hereinafter referred to as "Pazhou Hong Kong Cruise Terminal") of the Port and Shipping Group has comprehensively upgraded its service guarantee for the 136th Canton Fair. From October 15th to November 4th, the Pazhou Hong Kong Cruise Terminal has cumulatively operated over 200 flights and received nearly 11,000 passengers, with overseas merchants accounting for nearly 70%. The passenger volume of the airport line has continued the rapid growth trend of previous sessions, and the increase in the number of inbound and outbound passengers on airport routes has reached 40%. As of October 27th, the number of airlines supporting on-site visa check-in (UCI) services has rapidly increased to 22, and the air and sea check-in rate has reached 93%. The distinctive "sea-air intermodal transportation" service enables more merchants to experience the one-stop service of "boarding ship in Hong Kong, boarding plane in Guangzhou, and direct baggage transfer", enjoying a more efficient customs clearance experience.
Guangzhou Baiyun International Airport has set up exclusive comprehensive service counters in the A, B, and D zones of the Canton Fair Exhibition Hall to provide one-stop convenient aviation services such as ticket purchase, check-in, and baggage handling for merchants. At the same time, the airport-to-exhibition hall bus has been opened to ensure convenient and fast travel for merchants. During the Canton Fair period, this bus made 449 trips and transported nearly 11,677 merchants. In addition, merchants can also make service inquiries through the customer service hotline "Canton Fair Special Line".
From exhibition services, and accommodation experiences to catering delicacies, enterprises under the Tourism Holding Group provide a series of high-quality service experiences for hotel guests during the Canton Fair period with the "Cantonese-style service" approach. The Swan Hotel, Baiyun Hotel, Asia International Hotel, etc., have set bilingual service points for overseas purchasers at the hotel lobbies to create a convenient green channel for exhibition participation. On the first night of each session of the Canton Fair, the pastry chef of the Swan Hotel demonstrates the production of representative Guangdong-style pastry (fried type) from the Liwan District Intangible Cultural Heritage - Sachima, allowing guests to taste the unique flavor of Guangdong culture on their tongues.
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